Germany Brand Stainless Steel Ultra-thin Ultra-light Luxury Men Eyeglasses Frames Rectangular Designer Prescribe Modified Lens
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
My $19.95 'Next-Day Delivery' Nightmare: A Warning to All Shoppers ðŸ˜
I’m writing this as a warning about my terrible online shopping experience. I needed to share this because this place is nothing more than an automated business that cares nothing about its customers. They are a fraud, ripping customers off for services that they charge for and do NOT provide. I paid an extra $19.95 for a "next day delivery" service that was a complete lie, and my attempts to get help were met with automated bots and endless phone menus. This frustrating ordeal is what forced me to finally get a hold of a live person and to write this review.
Customer: I paid $19.95 for next-day delivery on my order, but I just got an email saying it will take 3 business days to process before it even ships. What’s going on?
CS Rep: I apologize for the confusion, sir. Let me look into that. The "next-day delivery" applies to the shipping time after the standard production period.
Customer: That’s completely misleading. The site said "eligible for next day delivery," which implies I'd get it the next day. They were non-prescription lenses. I want the $19.95 fee refunded now.
CS Rep: I understand your frustration, and I'm sorry for the miscommunication. I can submit a request to our billing department to have that fee reviewed for a refund.
Customer: "Submit a request"? You charged me for a service you aren't providing. It shouldn't be up to them. This is horrible customer service.
CS Rep: I'm sorry you feel that way, sir. That is the required process. I have submitted the request for you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From a Shopping Nightmare to a Dream Come True: This Company Restored My Faith ✨
Honestly, I almost forget I'm wearing them sometimes—that's how comfortable they are. This incredible feeling of barely-there comfort and sophisticated style is exactly what you get with these Ultra-light German Designer Frames. They've completely changed my perspective on what daily eyewear should feel like. If you're tired of heavy, clunky glasses and are ready to upgrade to a seamless blend of luxury and functionality, you have to see these for yourself. I was so close to giving up on buying glasses online after my last experience. 😤 It was a total nightmare with another company; I paid extra for "next-day delivery" that took over a week, and trying to get help meant fighting with automated bots and endless phone menus. It was incredibly frustrating and left me feeling completely ripped off. ðŸ˜
After that disaster, I was hesitant to try again, but a friend recommended Mozaer.com, specifically mentioning their great human customer service. I was skeptical, but I decided to give it one last shot, and I am so glad I did! 🤔 It was a complete 180-degree turn from my previous ordeal. My experience perfectly aligns with this review I saw on their site:
"I can’t say enough good things about this company. Their customer service is outstanding!!! I’ve been buying glasses from them for a few years now and I’m always happy. The one instance I had an issue with a pair of glasses I ordered they were more than eager to assist and correct the issue You can’t beat their prices either. I highly recommend them to everyone I know!"
This is spot on! The entire process on Mozaer.com was seamless, from browsing to checkout. The quality of the readers eyeglasses I bought is exceptional—they feel sturdy, stylish, and look far more expensive than what I paid. What a breath of fresh air to deal with a company that values its customers and delivers on its promises. Mozaer.com has earned a customer for life! ✨😃
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